RETURN POLICY

(Last updated December 02, 2020)

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS
To return an item, place the item and proof of purchase securely in packaging, and mail your return to the following address:
Purrfect Café & Gallery
Attn: Returns
1507 Hertel Avenue  
Buffalo, NY 14216   
United States     
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your exchange or refund which will be processed as a store credit. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed. We cannot offer exchanges or credit for any items that are used, opened, damaged, are perishable or are original pieces by our artists. 
For items that arrived damaged or defective, please contact us at the information provided below. 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
(716) 322-7358 
catlounge@purrfectbuffalo.com 

  -This return policy was created using Termly’s Return and Refund Policy Generator.-

CONTACT

US

Phone: (716) 322-7358

Address: 1507 Hertel Ave.
Buffalo, NY   14216

Email:  purrfectcatlounge@gmail.com

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VISIT

US

Monday: CLOSED

Tuesday: CLOSED
Wednesday: CLOSED

Thursday: 11 AM - 7 PM
Friday: 11 AM - 7 PM

Saturday: 11 AM - 7 PM

Sunday: 11AM - 6 PM

*Last Walk-ins and Reservations taken
ONE HOUR before closing
*
RESERVATIONS STRONGLY ENCOURAGED