QUESTIONS

Frequently Asked

How much is it to visit the cats?


To hang in the Cat Lounge during regular hours, it is $8 for 50 minutes or $5 for 30 minutes (Available for Walk-Ins). This rate is per person. Reservations can only be taken for 50 minute bookings. Event prices vary and are listed on the booking page for each cooresponding event. Event bookings must be made online. If you have difficulty with booking, please call us at (716) 322-7358.




Are reservations required?


Reservations are not required but they are highly recommended. Our space can only accomodate 12 people so making a reservation in advanced will ensure you do not come during a time we are either at capacity, holding an event or hosting a private party. We are unable to take walk ins during the hours these events are scheduled. To avoid inconvenience, book a reservation online by visiting https://www.purrfectbuffalo.com/book-online to ensure that you can come in on the day and during the time desired. If you have difficulty making an online reservation, please give us a call at (716) 322-7358 and we will be happy to assist you. (A Credit Card will be required to hold the reservation for you)




Is there an age limit?


All ages are welcome all the time! Please keep an eye on your children to ensure that they are following the Cat Lounge rules in place that help keep our kitties safe. Children must be supervised at all times and cannot be left unattended. Children 14 years or younger are required to have an adult with them during their visit. Anyone who is unable to follow the rules or anyone who creates a destructive or unpleasant experience for other patrons will be asked by staff to leave without a refund.




Where do you get your cats from?


We work with a number of area rescues including Tabby Town based out of Blasdell, E.A.R.S. based out of Salamanca, A New Start based out of Olean and Pumpkin's Patch based out of Buffalo. Many of our cats are either rescued as strays, from overcrowded, high-kill shelters, or are surrenderd personal pets. We do our very best to providing a comfortable and loving environment until they are able to be adopted.
We do not take cats directly into the cafe as cats need to be vetted and processed prior to being deemed adoption ready.




Do you have cats for adoption?


Yes! Typically, we have 10-15 cats in the Cat Lounge. The cats are adoptable cats through the rescue partners we work with.




Is there a limit to how many people can be admitted to the Cat Lounge?


We can only admit 12 people into the Cat Lounge at one time. We tend to get busy during evenings and weekends and highly recommend making a reservation online for these times. Reservations are not required but encouraged to avoid coming to the Lounge during a time that is at capacity or during one of our scheduled events. Once we reach our capacity of 10 people, walk-ins will have to wait until a time that space opens up in the lounge to accomodate the number of people in their party.




What should I know before I plan a visit?


1.) Reservations are highly recommended. (It is $8 for 50 minutes per person to hang out with our furry friends) 2.) Please review our rules and brush up on your cat etiquette 3.) To save time upon arrival, please be sure fill out our release form ahead of time 4.) We are located at 1507 Hertel Ave (right next to Lloyd's) - Just look for the kitties in the window! For More Information:
How it Works: https://www.purrfectbuffalo.com/how-it-works
Cat Lounge: https://www.purrfectbuffalo.com/cat-lounge Book a Visit: https://www.purrfectbuffalo.com/book-online
Cafe: https://www.purrfectbuffalo.com/cafe
Cats: https://www.purrfectbuffalo.com/our-cats
Events: https://www.purrfectbuffalo.com/event-calendar
Artwork: https://www.purrfectbuffalo.com/gallery




What is your cancellation policy?


We require 24 hours notice in order to cancel a reservation for a full refund.




Are walk-ins accepted?


Walk-ins are accepted on a first come, first serve basis, space permitting. Our lounge can accomodate only 10 people. Once we reach capacity, you may have to wait for the next available time. Reservations are highly recommended as we tend to have events or private parties and are unable to accept walk-ins during this time. Walk-ins are ONLY accepted at the top of every hour, space permitting. This has been updated for our new COVID procedures to ensure those looking for a 30 minute visit are able to enjoy the full 30 minutes.




What kind of food do you serve?


We have all sorts of goodies to enjoy during your visit. To view our full menu, follow the link:
https://www.purrfectbuffalo.com/cafe




What are the rules of the Cat Lounge?


1.) Please treat our cats with respect! 2.) Patrons must wear a mask or face covering during their visit 3.) Please keep your personal pets at home. 4.) When entering the cafe, please ensure that only one door is open at a time to avoid any potenial escapees. 5.) We ask that you remove your shoes during your visit to avoid stepping on any cats that may wind up under foot. (Slippers are provided. You are welcome to use them or go bare foot. You are welcome to bring your own slippers from home). 6.) Please do not feed any human food to the cats. 7.) Our cats have excellent hearing so please keep the noise level down. 8.) Please do not assume that the cats like to picked up. Before you pick up a cat, please ask Purrfect staff which cats will tolerate being held. 9.) No outside food or drink is allowed in the Cat Lounge. 10.) No flash photography (but pictures with no flash are a-ok!)




What are your hours?


Monday: Closed Tuesday: Closed Wednesday: Closed Thursday: 11 AM - 7 PM Friday: 11 AM - 7 PM Saturday: 11 AM - 7 PM Sunday: 11 AM - 6 PM




Why do I have to sign a waiver?


Waivers are in place in order to ensure the safety of all of our patrons and cafe cats. These waivers are to help patrons understand that there are rules in place to ensure all interactions in the lounge are appropriate and pleasant. This includes offering a reminder that though our cats are friendly and social, they do have teeth and claws they may used if provoked and thus why we enforce certain rules to be followed during your visit to the Cat Lounge. Waivers only have to be filled out once per patron. We thank you for your understanding and cooperation in this matter.




Are all of your cats Spay/Neutered and Vaccinated?


Yes! All of the cats in our cafe are fully vetted. This means all of our cats are spayed/neutered, vacccinated for rabies, vaccinated for feline distemper, combo tested, flea treated, de-wormed, and up to date on their annual examinations.




What is a Cat Cafe?


A cat cafe is an establishment where people pay a fee to play with and interact with the cats residing at the cafe. Cat cafes were made popular in Japan and quickly started popping up in major cities across Europe and the US and provides a place to eat, drink and enjoy the company of furry companions. Cat Cafes are perfect for those people who live some where that does not allow cats or for people that may not be able to have cats of their own. Cat Cafes are also great for people who would like to expand their circle of cat friends or who just cannot get enough kitty face time! The cafe is a great place to come de-stress from the day or study for an upcoming test or to get in a little lesiurely reading. Whether you are looking for more of a playful cat or a sleepy snuggly cat, we assure you that you will find a special little friend during your visit to our cafe.




How do I contact Purrfect regarding selling artwork?


First, we ask that you submit an artist/artwork form here: https://www.purrfectbuffalo.com/gallery. Please be sure to include some samples of your artwork for us to review. Once we have a chance to review, we will reach out to you and team up from there! **Please note: We are currently only accepting artists with cat themed or Buffalo themed works.




Can I bring my own cat?


Please keep your kitties at home!
We have plenty of adoptable cats here in the Cat Lounge to enjoy during your visit. Your cat probably wouldn't enjoy the expirence of being put in a carrier, traveling in a car, being put in a new environment around a dozen cat it doesn't know. So please, please, plese keep your cats at home!




I need to surrender a cat. Do you accept cats at your location?


No, we are not able to intake personal surrenders or stray surrenders directly. All surrenders need to go through to a rescue or shelter. If you need recommendations on where to take a surrender, please call us at (716) 322-7358 to discuss further.




Do you accept donations?


Yes! We work with area rescues who are always in need of supplies or monetary donations to keep up with their ongoing needs. Donations can be dropped off right at our cafe! Please call ahead to let us know that you will be stopping in and what you will be donating.




Why do you charge a fee?


Every cat cafe has a small entrance fee to help offset expenses. We are proud to offer a cage-free, comfortable environment for our adoptable cats to reside in until they are able to find their furrever homes. Our admission fee goes towards food, litter and cat items as well as operational costs for us to continue providing a free-roam space for visitors (and cats!) to enjoy. Even if you are looking to adopt a cat, all the adoption fees benefit our rescue partners, where our admission fees helps us stay open to provide this wonderful space to adoptable cats. Potential adopters must spend time with a cat before we can approve an adoption and again, we retain no donation from the adoption fees.





Have a question that wasn't answered here? Feel free to email us or call us and we will help answer any other questions you may have!