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Cat Lounge

Cat Lounge Host/Manager In Training

Part-Time (With opportunity to go Full Time once fully trained)

We are looking for a cat-passionate, customer service-oriented Cat Lounge Manager to oversee daily operations at our cat café. As the Cat Lounge Manager, you will supervise the operational and organizational standards of the cat lounge. Your duties will include ensuring staff give great customer service as well as ensure proper cat "colony" management protocols are followed, undertaking administrative tasks, monitoring inventory levels, and acting as key point of contact with our rescue partners' team.

Responsibilities

  • Help guests have a fun experience, whether it’s showing them a cat’s favorite toy, swapping cat stories, or just leaving them to enjoy some quiet relaxation.

  • Politely ensure that all guests obey the cat lounge rules and common courtesy, for the safety and comfort of both the cats and our visitors.

  • Act as a matchmaker between potential adopters and cats to help find great, lasting homes. Help conduct adoptions once trained.

  • Keep the lounge tidy, which includes cleaning up human messes (like spilled coffee, wiping down tables or putting away cat wands) and cat messes (like hairballs, picking up anything they knocked over, and kibble bits).

  • Ensure optimal cat health by feeding each cat the correct food and tracking their intake, administering medicine if necessary, and monitoring waste for illnesses.

  • Assess cat personalities to help us update the website and cat profile wall with useful information for visitors and adopters.

  • Able to be in-tune with body language for both cats and humans - Able to spot negative cat or human interactions and can work to defuse them.

  • Engaging with customers about the cats, adoption process, merch, artwork, etc. 

  • General care of animals including waste removal, feeding, cleaning, grooming, etc. 

  • Overall supervision of the cat lounge

  • Answering the phone to take reservations, answer general questions, etc. 

  • Monitoring inventory levels, re-stocking, ordering, maintaining a tidy display, pricing, etc. 

  • Acting as a key point of contact for our rescue partners and volunteers

  • Scheduling for both staff and volunteers

  • Able to manage social media accounts like Facebook, Instagram, Snapchat and Tiktok

  • Develop and arrange in-store promotional materials

  • Create business strategies to attract new customers, expand store traffic to increase adoption conversions

Requirements

  • MUST LOVE CATS!

  • Must be at least 18 years in age

  • Bachelor's Degree in Business Administration/Management or relevant field preferred

  • Minimum of 1 year experience working in a retail environment in a managerial role

  • Minimum of 1 year experience working/caring for multiple animals (whether through rescue, fostering, boarding, etc.)

  • Knowledgeable about cat care, behavior, and health. 

  • Excellent phone communication and basic computer skills such as retail POS, online booking apps, Google Docs, etc. 

  • Must be able to work on your feet, lift at least 50 pounds, and bend frequently

  • Strong Leadership and Staff Management Capabilities

  • High Emotional Intelligence and Great Listening Skills: We pride ourselves on welcoming a wide variety of guests with diverse personalities, beliefs, backgrounds, and lifestyles. You must be able to read each interaction and react in an appropriate and respectful manner.

  • Outgoing, Active Entertainer: It’s your job to actively move around the room answering questions and giving advice about which toys to use, how to pet each cat, etc. Sometimes, cats are independent and don’t feel like socializing. During those times, it’s your job to make the experience great through conversation, suggesting games and books, etc.

  • Memory for Details: Must be able to remember the cats’ personalities and backgrounds, the coffee menu, details about regular visitors, etc.

  • Excellent Customer Service…But Not a Pushover: Help customers have an amazing experience, while also enforcing cat lounge rules and educating guests if necessary.

  • Emotional and Physical Resilience: Our work is very rewarding, but equally difficult. Whether it’s saying goodbye to your favorite cat, or enduring cat scratches to load a cat into a carrier, some days can be tough.

  • Team Player: As a small business, we all work closely together and see each other often. We need everyone to do their best, and be willing to lend a hand when things get hectic. Share the workload, and respectfully communicate with the rest of the staff. Cat Lounge staff is cross-trained to help Café Staff when necessary.